FAQ

Q: I just placed an order but I want to change some details. What do I do?

A: Please write an email to us directly and let us know which changes you would like to make. As orders can go in production quite quickly, it is important that you do this as soon as possible so we can apply the changes to the order before the fabric for your garments is cut.

Q: How do I order with the same measurements and design without having to start from scratch? Just log in onto your customer account and go to your previous orders.

A: Click on the garment that you want to re-order and the option Load shirt/chinos/etc. Click on that and your garment will appear in the designer. Now you can change any details in design and measurements or just put the garment in your shopping cart straight away. Please note that not always all fabrics and design option will be available - in this case a pop-up window will appear to inform you about this.

Q: Where are your garments produced?

A: We produce all custom-made products in Dubai & Hong Kong. All the tailors are employed by us and we therefore have full overview of working conditions, salaries, environmental conditions etc. We guarantee that all production processes are carried out under fair and well-managed conditions.

Q: Where do the fabrics come from? We are currently buying all our fabrics directly from Italy.

A: I ordered a garment and it does not fit. What should I do?

Q: Please send us some pictures of you wearing the garment (rear and front) highlighting the problem area.

A: We will get back to you with a solution as soon as possible. We’ve local alteration tailors in every city who can take care of the changes if necessary.

Q: How long does it takes for my order to complete?

A: It takes at least 6-8 weeks for producing and shipping your garments from the date of the order placement.